As the world begins to restart economic activity whilst borders continue to remain closed, the industry's revival is now focused on domestic market. We saw it as an excellent opportunity use our influence as a leader in providing wellness to aid in the healing of the nation by providing affordable, meaningful services along with industry and current insights.
V Integrated Wellness at The Andaman, A Luxury Collection Resort in Langkawi Malaysia, re-opened on July 1st 2020. Here are some of our insights from our personal journey with our guests and learnings as we operate post pandemic and in the new normal.
Q: How did you and your team prepare for the opening on 1 July?
A: We saw the three months closure as an opportunity to embark on maintenance work that might not have been possible if were in operations. Roof repairs, painting, restoring work on the timber and spring cleaning even on the back of house was done. After that we worked on updating our sanitation and hygiene standard that was benchmarked against the Health Ministry's requirements, WHO (World Health Organisation, AMSPA (Association of Malaysian Spas), Malaysian National Spa Council and Marriott International to ensure our staff and guests feel safe to return through our doors.
Q: How did you cope as a business leader during the lockdown?
A: Normally, trainings are conducts on site, with trainers using hands-on approaches, but this time our online training was focussed on business management and classic theories, industry insights and other management principles to groom leadership skills. We were fortunate to have some industry practitioners and experts who volunteered to coach and speak in our training sessions.
We also utilised digital platforms to conduct a slew of initiatives to keep the staff engaged and motivated. We had our first “multi-country” yoga sessions and our first meal and drink sessions after e-learning webminars and townhalls. We actually felt the team grew closer this time, and we will continue to utilise these platforms moving forward.
Q: What is the biggest trend and concern now?
A: The forced stillness in the recent months pushed everyone brought about a sense of consciousness. The overarching post-pandemic trend we see now is a demand for meaningful services, focused on immune building, synergizing mind and body. We have customised our programs and through the integration of our five pillars of wellness, –we aim to help our guests recover from the long lock downs, and anxieties that had built up in the isolations and restrictions.